The personal information we collect from you, either directly or indirectly, will depend on how you interact with us and with our Service. In general, we collect personal information about you from the following sources:

Information you provide to us. Personal information you may provide to us through the Service includes: 

Contact data. Your full name, professional title, company name, company mailing address, email address, phone number, and other contact details. 

Account data. The data you provide to establish your Service account, which includes your full name, professional title, company name, email address, the password for your Service account, any referral code you provide, and any other information you choose to add to your Service profile.

Payment data.  The payment card data associated with any card you use to pay for the Service, any banking details you provide to make ACH payments for the services, and information about your payment transactions.

Communications data. Information in your communications with us, including when you communicate with us through the Service, social media, events, or otherwise, including any feedback you provide about the Service and your responses to surveys.

Service features allow users to upload repair estimates and related documents or photos on behalf of the auto repair facilitates they work for, including via access to a mobile device’s photos or camera. We treat content uploaded with these features as belonging to our auto repair facility customers and you should not include your personal information in this content.

If we collect personal information not specifically listed above, we will use it consistent with this Privacy Policy or as otherwise explained at the time of collection.

Information automatically collected.  As you navigate the Service, our communications, and other online services, we, our service providers, and advertising partners may automatically collect information about you, your computer or device, and your browsing actions and use patterns, such as: 

Device data.  Technical information about your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique device identification numbers or other identifiers, language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state, or geographic area.

Usage data.  Page/screen views, search terms, log-in information, videos and other content that you view, how long you spent on a page/screen, the website you visited before browsing to the Service, your interactions with a page/screen (e.g. if you “like” content), navigation paths between pages/screens, information about your activity on a page/screen, access times and duration of access, whether you have opened our emails or clicked links within them, and other functional information on Service performance (like diagnostics and crash logs).

Internet technologies. Some of the information we collect automatically is collected using the following technologies:

Cookies. Cookies are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of tracking user activity and patterns, helping the visitor navigate between pages efficiently, remembering preferences, improving the visitor’s browsing experience, and enabling functionality (e.g., chatbots), analytics, and targeted advertising.  Cookies used on our site include cookies that we serve as well as cookies served by third parties that we work with to enable the services they provide, such as analytics services that track traffic and usage, and advertising services that serve and measure targeted ads.  You can learn more about cookies and how to control them at www.allaboutcookies.org. You can learn more about Google Analytics, one of the analytics services we use, and how to opt-out of being tracked by Google Analytics, here:  https://tools.google.com/dlpage/gaoptout

Pixels. Also known as web beacons or clear GIFs, pixels are embedded in software code or invisibly in image files within webpages or HTML formatted emails and used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked, typically to compile statistics about usage of websites and the success of marketing campaigns. We may use pixels to collect information about your interactions with our email messages, such as the links you click on and whether you open or forward a message, the date and time of these interactions and the device you use to read emails.

Browser web storage. Also referred to as locally stored objects or HTML5, browser web storage functions like cookies but enables the storage of a larger amount of data. 

Session replay. We use third party services that employ software code in the Service to record users’ interactions with the Services in a manner that allows us to watch and analyze visual reconstructions of those user sessions. The replays include users’ clicks, mouse movements, scrolls, and keystrokes during those sessions. These replays help us diagnose usability problems and identify areas for improvement.

Chatbot features.  The Service provides users with chatbots that users can use to get information and support. We and the third parties that support these features monitor and record the information you submit to the chat to enable the chat and for the other purposes described in our Privacy Notice. When you use these features, you are not communicating with a human. 

Third party sources. We combine personal information we receive from you or collect automatically when you use the Service with personal information we obtain from other sources, such as:

● Data brokers and information services that provide contact details, LinkedIn URLs about prospective customers and data we use to try to keep our customer contact details current.

● Our business contacts who share details about their professional contacts, including potential customers and partners.